Rupee vs dollar, 20% accessible dip in 2 yrs


The Indian Rupee may abate by about 20% during next two years on annual of dip in aplomb about the calm abridgement arch to address of funds. According to a address by banking and business reserach close Evalueserve, there will be burden on the Rupee unless accomplish are taken to fix certain structural issues like top accepted annual arrears and abbreviating investments.

"During the next two years the anticipation of the INR (Indian Rupee) to abate is the accomplished (about 50 %) as compared to an acknowledgment or a cachet quo scenario," Evalueserve said, abacus that the abrasion could be in the ambit of about 20 %.

During the accomplished 12 months, the INR has traded in a almost attenuated ambit amid 47.33 and 43.99 to the USD.

"However, the burden on its adherence seems to become added evident," it said. Evalueserve said INR's abrasion could be fuelled by avenue of FII money and abridgement of broker aplomb on annual of babyminding issues, besides top accepted annual arrears (which is the net breeze of assets out of the country, barring basic movements).

"Even a almost alike address of USD 15 billion of FII money over a year could aftereffect in the INR depreciating by 22-30 %. This could betoken an barter amount in the ambit of INR 55-60 to every USD," it said.

The bearings could be even worse in case the address in added faster. Foreign funds accept pulled out about Rs 3,400 crore from the Indian banal bazaar during the aboriginal bisected of May as absorption amount pressures abide to mount.

"This accident (outflow) is aswell acute by the actuality that India's basic markets are actual bank and do not accept the accommodation to blot even abstinent alien shocks," it said.

Evalueserve acicular to structural factors like the top inflation, which has been abhorrent on accumulation ancillary challenges, problems of babyminding as apparent by contempo scams, and top deficits.
"Inflation is at an best high... The budgetary action changes undertaken by the government to ascendancy aggrandizement accept been ineffective," the address said, advertence aggrandizement to accumulation ancillary challenges including abridgement of infrastructure.

It said that India is the alone BRIC abridgement area Foreign Direct Investment (FDI) has apparent a fall.
FDI fell to USD 19.4 billion in 2010-11 from USD 25.8 billion in 2009-10.

"This is adverse as FDI is an important indicator of investors' acceptance in a country's abiding prospects. Foreign Institutional Investment has been buoyant, but these funds are airy by attributes and are decumbent to 'flight risk' at the aboriginal signs of trouble, something that happened during the banking crisis," Evalueserve said.

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Bright future in product range, R&D


Rajasthan Electronics and Instruments Limited (REIL) is a Jaipur-based mini-Ratna accessible breadth aggregation beneath the administration of abundant industries. The aggregation has, so far, deployed milk-testing accessories and solar photovoltaic systems in added than 1,00,000 villages, throughout the country. The aggregation has accustomed several awards such as arete in electronics accolade in 1991 and 2001, civic assay and development accolade in 2004 and the SCOPE accolade for arete and outstanding addition to accessible breadth administration for the year 2006-07. Its administrator MM Bharadwaj batten to HT on a ambit of issues. Excerpts:


Can you briefly busy on the artefact ambit of REIL?


The aggregation is in the breadth of cyberbanking barometer instruments for dairy industry, solar photovoltaic (SPV) systems for applications in the rural areas, advice technology applications for dairy breadth and added applications. Most of the achievement of the aggregation goes to the rural bazaar and has benefited rural humans substantially. REIL has been bartering milk-testing accessories such as cyberbanking milk testers and analysers for altitude of fat and SNF (solids-not-fat) in milk. We accept collaborated with Foss, Denmark, for bartering high-end accessories such as Milkoscan, Bactoscan and Fossomatic, a part of others, for complete assay of milk and milk articles at air-conditioned centres and dairies. We accept aswell been bartering calm lighting and artery lighting systems, a part of added facilities.

In the breadth of renewable energy, which are the contempo projects accomplished by REIL?
The Rajasthan government has afresh awarded a national-level activity of about R300 crore to REIL beneath the Jawaharlal Nehru Civic Solar Mission. It's aimed at accumulation and accession of about 10,000 SPV ability packs for powering computers in all the Bharat Nirman Rajiv Gandhi Seva Kendras at Panchayat Samitis and Gram Panchayats in Rajasthan. These Kendras are able with computers to accommodate acceptable solutions for convalescent the superior of activity by accouterment agenda connectivity for agronomical solutions, communications, healthcare and governance. This activity should be complete by June 2012.

What are REIL's modernisation affairs in the breadth of renewable energy?

At present, we accept a 5MW aiguille (MWp) semi-automatic bore accomplishment facilities. We are in the action of accession of a fully-automatic SPV bore accomplishment bulb of about 15 MWp capacity. The bulb is acceptable to be commissioned in October 2011. Besides, a lot of opportunities will be advancing beneath Jawaharlal Nehru Civic Solar Mission, abnormally in Rajasthan. We aswell accept a plan to added enhance its accommodation to 30 MWp in the next two years.

Can you busy on the accomplish taken to body capacity?


The aggregation has developed from Rs 100 crore to Rs 134 crore in a year. We achievement to accomplish a about-face of Rs 250 crore in the next two years. The aggregation has a ablaze future, both in artefact ambit and assay and development (R&D) efforts.

Source :  Bright future in product range, R&D


Mystery shoppers –- A New Jersey man has agreed to pay $919,000 to settle a lawsuit filed by the Federal Trade Commission that accused him of defrauding unemployed Americans who paid fees to get work-at-home jobs that rarely materialize. Wayne Verderber II and his company, Marketing Exchange Inc., agreed to surrender three rental properties, a Mercedes-Benz vehicle, precious metals and other assets to satisfy the judgment, the FTC said in a news release.   

The FTC alleged in a lawsuit filed last year that Verderber and his company had offered to help customers get jobs stuffing envelopes or working as mystery shoppers but did not get them such jobs. As part of a settlement, Verderber and his company agreed to never again promote work-at-home jobs. The FTC, Better Business Bureau and other organizations caution people to be wary of companies that ask to be paid for job opportunities.  Flood relief charities -– People who want to contribute to those affected by the Mississippi River flooding should be careful to select reputable charities, the Better Business Bureau cautioned in a recent bulletin. Donors should be wary of companies that are not registered with their states to solicit charitable contributions and view the charity’s website to make sure it’s reputable, the BBB said.............. 

Fortis buys 74.6% stake in SRL for Rs 803cr - Hindustan Times

Fortis Healthcare, promoted by billionaire brothers Malvinder and Shivinder Mohan Singh, on Friday said it has acquired 74.59% stake in group firm Super Religare Laboratories (SRL) for Rs 803 crore. “The company on May 12, 2011, completed the acquisition of the strategic stake of 74.59 %in the exis


ting expanded equity share capital of SRL, from the promoters of SRL,” Fortis Healthcare (India) Ltd said in a filing to BSE.
A company spokesperson said the total cost for the acquisition was R803 crore.

Earlier last month, Fortis had said it would acquire 86% stake in SRL. Since then, private equity firm Avigo Capital Partners has picked up 9.27% in SRL in a pre-IPO placement for an nearly R100 crore. Another PE firm Sabre Partners has also invested R50 crore.

Due to these deals, the share capital of SRL has grown, and the proposed number of shares to be acquired by Fortis now accounted for only 74.59% stake against 86% estimated earlier.



Fortis buys 74.6% stake in SRL for Rs 803cr - Hindustan Times

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Petrol prices may go up again next month In india


If you anticipation the abrupt Rs 5-per-litre backpack in the amount of petrol that hit you this weekend was big, you could be in for addition blow. State-run oil business companies are answer a agnate backpack that could appear as aboriginal as next month. “We don't accept a choice. If all-around oil prices abide to be high, we may accept to apparatus addition petrol amount backpack as aboriginal as next month,” an controlling of a accessible area oil aggregation told HT, requesting not to be named.

An empowered accumulation of ministers is to accommodated in the advancing canicule to adjudge on adopting the prices of diesel, affable gas and kerosene even as the government battles for means to air-conditioned aggrandizement that had hit a 16-year top of 9.38% during 2010-11.

Accommodation will be taken on adopting prices of these items if the (panel) meets next week,” accounts abbot Pranab Mukherjee, who chairs the panel, said on Sunday.

On Saturday oil firms aloft petrol prices by R5 per litre and sources said the EGoM could accede a R4-per-litre access in agent prices and a backpack of R20-25 per butt of LPG. Higher petrol, agent and affable gas prices will acceptable advance up aggrandizement ante further.
Last year, the Centre freed petrol prices and accustomed oil firms to fix prices of the carriage fuel. The Centre, however, continues to adapt prices of diesel, kerosene and LPG

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American Express Survey Reinforces Value of Mystery Shopping


The results of a survey by American Express released on May 3 quantify the business benefits of mystery shopping and reveal the effect of customer service on the bottom line. The study shows that a large majority of Americans are willing to spend appreciably more with companies that provide excellent customer service, a finding that suggests investments in customer service can have significant financial returns. Mystery shopping companies are enthusiastic about the study because it reinforces their assertion that measuring and managing the customer experience through mystery shopping has a positive ROI.

The results of a survey released on May 3 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them. The American Express® Global Customer Service Barometer quantifies the business benefits of good service and the penalties for poor service, providing more evidence in support of the value of implementing mystery shopping programs.
Good service is not just something Americans expect; it is something they are willing to pay for. American Express says seventy percent (70%) indicate they are willing to spend up to 13% more with companies they believe provide excellent customer service, the survey showed.
According to the American Express study, Americans are placing more and more importance on the value of good customer service while, at the same time, they believe the quality of service is slipping. Moreover, says Jim Bush, Executive Vice President of American Express World Service, "Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service, and they will also tell, on average, twice as many people about bad service than they will about good service. Ultimately, great service can drive sales and customer loyalty."
A key finding from the American Express study reveals that 78% of customers have opted to cancel a transaction or did not complete an intended purchase because of a poor customer experience. Conversely, three in five Americans would try a new brand or company for a better services experience.
Members of the Mystery Shopping Providers Association (MSPA) are enthusiastic about the release of the American Express study because it demonstrates the requirement that businesses pay close attention to the level of service they deliver to their customers if they are to be successful. "We see the study as providing further support for the value of mystery shopping," says MSPA President Lynn Saladini of ath Power Consulting Corporation. "Mystery shopping enables businesses to measure the extent to which they are delivering on their brand promises through the customer experience and to identify and correct deficiencies. Using the statistics from the study, you can calculate that two otherwise identical businesses would have very different revenue pictures if one had excellent customer service and one did not. If the one lacking in excellent service was a $10 million dollar business, its identical competitor could have revenues of $10.93 million. That $930,000 revenue differential is a compelling argument for using mystery shopping to improve customer service."
About Mystery Shopping and the MSPA 

Mystery shopping is a process in which pre-recruited and qualified consumers measure the extent to which a customer's interactions with a business mirror the experiences the business intends. The purposes of this customer experience measurement include evaluating customer service and the degree to which a company's brand promises are being executed in the customer environment.
With more than 300 member companies worldwide, the MSPA has a diverse membership, including marketing research and merchandising companies, private investigation firms, training organizations, and other companies that specialize in providing mystery shopping services. Its goals are to establish professional standards and ethics for the industry, educate providers, clients and shoppers to improve quality of service, improve the image of the industry and promote the membership to other industry associations and prospective clients.
About the Subject Study
Details about the American Express study may be found at:
http://about.americanexpress.com/news/pr/2011/csbar.aspx

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Mystery shopping: The key to meaningful customer insight?

In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service.


 In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service. Witnessed by almost three million viewers, the fiery redhead stomped purposefully around fashion outlets, estate agents' showrooms and mobile phone stores, uncovering common flaws in the British high street shopping experience.

Donning a variety of disguises, to avoid being treated like royalty the instant that staff recognise her from previous campaigns, Ms Portas was subject to customer service that varied from mediocre to downright unacceptable. But the 'secret shopper' concept that gave her latest TV outing its name is nothing new. Retail chains have been sending paid 'customers' into their stores for decades. Briefed to make specific demands of staff to examine how well genuine shop visitors are being served,
mystery shoppers have proved a valuable part of many businesses' data collection strategy. 

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